KMID : 0357220030150020001
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Journal of Korean Society Physical Therapy 2003 Volume.15 No. 2 p.1 ~ p.11
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A Survay of Satisfaction of Physical Therapy Patients in Kwang-ju
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Abstract
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Patients satisfaction continues to receive attention as a measure of the outcome of physical therapy intervention. This study measures patient satisfaction among physical therapists¡¯¡¯ patients and clients and to identify factors of patient satisfaction that will affect patients decision. The instrument developed by Goldstein et. al(2000) was used. PAtients¡¯¡¯ opinions of service in each domain were measured using 5-point Likert-type scales. A 20-item instrument designed to measure the domains of patient satisfaction and 8 additional items were included. Data were collected at 8 hospital in Kwang-ju city Descriptive statistics, reliability, ANOVA, cross-tabs and regression analysis were computed. A total 365 individuals completed the instrument. Waiting time, treatment and cost domain predicted the satisfaction of physical therapy
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